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1. |  | Title: Building Call Center Culture by Dan Coen ISBN: 0966043626 Publisher: DCD Publishing Pub. Date: January, 2001 List Price: $24.95 Amazon.com Price: $24.95 |
| 2. |  | Title: How to Become a GREAT Call Center Manager by Dan Coen ISBN: 0966043669 Publisher: Dcd Pub Pub. Date: January, 2004 List Price: $24.95 Amazon.com Price: $24.95 |
| 3. |  | Title: Inspiring Call Center Performance by Dan Coen ISBN: 0966043650 Publisher: DCD Publishing Pub. Date: 04 April, 2003 List Price: $24.95 Amazon.com Price: $24.95 |
| 4. |  | Title: Friendly Persuasion: Dynamic Telephone Sales Training and Techniques for the 21st Century by Dan Coen ISBN: 0966043618 Publisher: DCD Publishing Pub. Date: December, 1997 List Price: $24.99 Amazon.com Price: $24.99 |
| 5. |  | Title: Call Center Agent Motivation and Compensation: The Best of Call Center Management Review by E. Arrington, Dan Coen, C. Ellis, D. Coen, L. Harps, S. Hash, E. Hawk, M. Klenke, G. Levin, J.Mayben ISBN: 097095073X Publisher: Call Center Press Pub. Date: 01 August, 2002 List Price: $16.95 Amazon.com Price: $13.56 |
| 6. |  | Title: Ring Up Phone Sales by Dan Coen, Bill Burton ISBN: 0966043634 Publisher: DCD Publishing Pub. Date: 01 January, 2002 List Price: $24.95 Amazon.com Price: $19.96 |
| 7. |  | Title: Second String: Trivia, Facts and Lists About the Vice Presidency and Its Vice Presidents by Dan Coen ISBN: 0966043642 Publisher: Unknown Pub. Date: May, 2004 List Price: $24.95 Amazon.com Price: $24.95 |
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