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1. |  | Title: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger, James L. Herskett, Earl W. Sasser ISBN: 0684832569 Publisher: Free Press Pub. Date: April, 1997 List Price: $32.50 Amazon.com Price: $22.10 |
| 2. |  | Title: SERVICE BREAKTHROUGHS : CHANGING THE RULES OF THE GAME by James L. Heskett ISBN: 0029146755 Publisher: Free Press Pub. Date: 17 September, 1990 List Price: $35.00 Amazon.com Price: $24.50 |
| 3. |  | Title: Putting the Service-Profit Chain to Work (HBR OnPoint Enhanced Edition) by James L. Heskett, Thomas O. Jones, Gary Loveman, Jr. W. Earl Sasser, Leonard A. Schlesinger ISBN: B00005REHU Publisher: Harvard Business School Press Pub. Date: 24 April, 2004 List Price: $7.00 Amazon.com Price: $7.00 |
| 4. |  | Title: The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ISBN: B0001CJ9GI Publisher: Free Press Pub. Date: 09 January, 2003 List Price: $35.00 Amazon.com Price: $8.99 |
| 5. |  | Title: Customer Loyalty: Strategies ISBN: B000054820 Publisher: audible.com List Price: $4.95 Amazon.com Price: $4.95 |
| 6. |  | Title: The Service-Driven Service Company by Leonard A. Schlesinger, James L. Heskett ISBN: B00005RZ3J Publisher: Harvard Business School Press Pub. Date: 24 April, 2004 List Price: $6.00 Amazon.com Price: $6.00 |
| 7. |  | Title: The Profitable Art of Service Recovery by Christopher W.L. Hart, James L. Heskett, Jr. W. Earl Sasser ISBN: B00005RZ35 Publisher: Harvard Business School Press Pub. Date: 24 April, 2004 List Price: $6.00 Amazon.com Price: $6.00 |
| 8. |  | Title: Case Problems in Business Logistics by James L. Heskett, Lewis M. Schneider, Robert M. Ivie ISBN: 0471065994 Publisher: Krieger Publishing Company Pub. Date: December, 1973 List Price: $27.50 Amazon.com Price: $27.50 |
| 9. |  | Title: Lessons in the Service Sector by James L. Heskett ISBN: B00005RZ1L Publisher: Harvard Business School Press Pub. Date: 24 April, 2004 List Price: $6.00 Amazon.com Price: $6.00 |
| 10. |  | Title: Managing in the Service Economy by James L. Heskett ISBN: 0875841309 Publisher: Harvard Business School Press Pub. Date: May, 1986 List Price: $29.95 Amazon.com Price: $29.95 |
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