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Cover ImageTitle: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger, James L. Herskett, Earl W. Sasser
ISBN: 0684832569
Publisher: Free Press
Pub. Date: April, 1997
List Price: $32.50
Amazon.com Price: $22.75
2.
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Cover ImageTitle: Putting the Service-Profit Chain to Work (HBR OnPoint Enhanced Edition)
by James L. Heskett, Thomas O. Jones, Gary Loveman, Jr. W. Earl Sasser, Leonard A. Schlesinger
ISBN: B00005REHU
Publisher: Harvard Business School Press
Pub. Date: 24 January, 2004
List Price: $7.00
Amazon.com Price: $7.00
3.
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Cover ImageTitle: The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
ISBN: 0743225694
Publisher: Free Press
Pub. Date: 31 December, 2002
List Price: $35.00
Amazon.com Price: $24.50
4.
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Cover ImageTitle: Choosing Strategies for Change
by John P. Kotter, Leonard A. Schlesinger
ISBN: B00005REKI
Publisher: Harvard Business School Press
Pub. Date: 24 January, 2004
List Price: $6.00
Amazon.com Price: $6.00
5.
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Cover ImageTitle: Chronicles of Corporate Change: Management Lessons from At&t and Its Offspring
by Leonard A. Schlesinger, Davis Dyer, Thomas N. Clough, Diane Landau
ISBN: 0669136859
Publisher: Rowman & Littlefield (Non NBN)
Pub. Date: May, 1987
List Price: $35.00
Amazon.com Price: $35.00
6.
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Cover ImageTitle: The Service-Driven Service Company
by Leonard A. Schlesinger, James L. Heskett
ISBN: B00005RZ3J
Publisher: Harvard Business School Press
Pub. Date: 24 January, 2004
List Price: $6.00
Amazon.com Price: $6.00
7.
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Cover ImageTitle: The Management Game
by Ardis Burst, Leonard A. Schlesinger
ISBN: 028399651X
Publisher: Pan Macmillan
Pub. Date: 19 May, 1988
8.
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Cover ImageTitle: Quality of Worklife and the Supervisor
by Leonard A. Schlesinger
ISBN: 0275917118
Publisher: Praeger Publishers
Pub. Date: 15 November, 1982
List Price: $65.95
Amazon.com Price: $65.95
9.
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Cover ImageTitle: Managing Behavior in Organizations: Text, Cases, Readings
by Leonard A. Schlesinger
ISBN: 0070553327
Publisher: McGraw Hill College Div
Pub. Date: February, 1983
List Price: $70.30
Amazon.com Price: $70.30
10.
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Cover ImageTitle: Organization
by John P. Kotter, Vijay Sathe, Leonard A. Schlesinger
ISBN: 0256032289
Publisher: Richard d Irwin
Pub. Date: June, 1986
List Price: $51.95
Amazon.com Price: $51.95

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