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1. |  | Title: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger, James L. Herskett, Earl W. Sasser ISBN: 0684832569 Publisher: Free Press Pub. Date: April, 1997 List Price: $32.50 Amazon.com Price: $22.75 |
| 2. |  | Title: Putting the Service-Profit Chain to Work (HBR OnPoint Enhanced Edition) by James L. Heskett, Thomas O. Jones, Gary Loveman, Jr. W. Earl Sasser, Leonard A. Schlesinger ISBN: B00005REHU Publisher: Harvard Business School Press Pub. Date: 24 January, 2004 List Price: $7.00 Amazon.com Price: $7.00 |
| 3. |  | Title: The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ISBN: 0743225694 Publisher: Free Press Pub. Date: 31 December, 2002 List Price: $35.00 Amazon.com Price: $24.50 |
| 4. |  | Title: Choosing Strategies for Change by John P. Kotter, Leonard A. Schlesinger ISBN: B00005REKI Publisher: Harvard Business School Press Pub. Date: 24 January, 2004 List Price: $6.00 Amazon.com Price: $6.00 |
| 5. |  | Title: Chronicles of Corporate Change: Management Lessons from At&t and Its Offspring by Leonard A. Schlesinger, Davis Dyer, Thomas N. Clough, Diane Landau ISBN: 0669136859 Publisher: Rowman & Littlefield (Non NBN) Pub. Date: May, 1987 List Price: $35.00 Amazon.com Price: $35.00 |
| 6. |  | Title: The Service-Driven Service Company by Leonard A. Schlesinger, James L. Heskett ISBN: B00005RZ3J Publisher: Harvard Business School Press Pub. Date: 24 January, 2004 List Price: $6.00 Amazon.com Price: $6.00 |
| 7. |  | Title: The Management Game by Ardis Burst, Leonard A. Schlesinger ISBN: 028399651X Publisher: Pan Macmillan Pub. Date: 19 May, 1988 |
| 8. |  | Title: Quality of Worklife and the Supervisor by Leonard A. Schlesinger ISBN: 0275917118 Publisher: Praeger Publishers Pub. Date: 15 November, 1982 List Price: $65.95 Amazon.com Price: $65.95 |
| 9. |  | Title: Managing Behavior in Organizations: Text, Cases, Readings by Leonard A. Schlesinger ISBN: 0070553327 Publisher: McGraw Hill College Div Pub. Date: February, 1983 List Price: $70.30 Amazon.com Price: $70.30 |
| 10. |  | Title: Organization by John P. Kotter, Vijay Sathe, Leonard A. Schlesinger ISBN: 0256032289 Publisher: Richard d Irwin Pub. Date: June, 1986 List Price: $51.95 Amazon.com Price: $51.95 |
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