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1. |  | Title: Call Center - Mittelpunkt der Kundenkommunikation. by Bodo Böse, Erhard Flieger, Matthias Temme, Martin Hartung, Carmen Saalmüller, Stephen Fedtke ISBN: 3528055529 Publisher: Vieweg Verlagsgesellschaft Pub. Date: 01 June, 1999 |
| 2. |  | Title: Call Center-Steuerung. So optimieren Sie den Betrieb Ihres Call Centers by Bodo Böse, Erhard Flieger, Matthias Temme ISBN: 3528057467 Publisher: Vieweg Verlagsgesellschaft Pub. Date: 29 March, 2001 |
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