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1. |  | Title: Call Center Humor: The Best of Call Center Management Review, Volume 3 by Greg Levin, Susan Hash ISBN: 0965909379 Publisher: Call Center Press Pub. Date: 01 October, 2001 List Price: $9.95 Amazon.com Price: $9.95 |
| 2. |  | Title: How to Hire the Best Service Professionals: Strategies, Job Descriptions, Advertisements, Interviews and Checklists for Finding and Retaining Service Professionals by Susan Hash ISBN: 0915910489 Publisher: Alexander Communications Group, Inc. Pub. Date: 01 January, 2000 List Price: $49.95 Amazon.com Price: $49.95 |
| 3. |  | Title: Guide to Customer Service Teams: Nine Steps to Improving Productivity and Service with Teams by Susan Hash ISBN: 0915910454 Publisher: Alexander Communications Group, Inc. Pub. Date: 01 March, 1999 List Price: $31.95 Amazon.com Price: $31.95 |
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