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1. |  | Title: Call Center Forecasting and Scheduling : The Best of Call Center Management Review by Gerry Barber, Brad Cleveland, Henry Dortmans, Greg Levin, Gordon Mac Pherson, Ann Smith ISBN: 0965909360 Publisher: Call Center Press Pub. Date: September, 2000 List Price: $16.95 Amazon.com Price: $16.95 |
| 2. |  | Title: Call Center Recruiting and New Hire Training by Call Center Press, Greg Levin, Mark Craig, Leslie Hansen Harp, Dan Lowe, Julia Mayben, Bette Mock, Anita O'Hara, Wanda Sitzer, Ann Smith ISBN: 0970950705 Publisher: Call Center Press Pub. Date: 01 October, 2001 List Price: $16.95 Amazon.com Price: $11.87 |
| 3. |  | Title: Call Center Humor: The Best of Call Center Management Review, Volume 3 by Greg Levin, Susan Hash ISBN: 0965909379 Publisher: Call Center Press Pub. Date: 01 October, 2001 List Price: $9.95 Amazon.com Price: $9.95 |
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