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1. |  | Title: Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality by Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham, Timothy L. Kemingham ISBN: 1557385475 Publisher: Probus Professional Pub Pub. Date: December, 1993 List Price: $29.95 Amazon.com Price: $29.95 |
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