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Cover ImageTitle: Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
by Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann
ISBN: 0071388885
Publisher: McGraw-Hill
Pub. Date: 24 December, 2002
List Price: $34.95
Amazon.com Price: $23.77
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Cover ImageTitle: Managing and Motivating Contact Center Employees
by Malcom Carlaw, Peggy Carlaw, Vasudha Kathleen Deming
ISBN: B0000AVF1G
Publisher: McGraw-Hill
List Price: $34.95
Amazon.com Price: $23.77

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