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1. |  | Title: Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff by Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann ISBN: 0071388885 Publisher: McGraw-Hill Pub. Date: 24 December, 2002 List Price: $34.95 Amazon.com Price: $23.77 |
| 2. |  | Title: Managing and Motivating Contact Center Employees by Malcom Carlaw, Peggy Carlaw, Vasudha Kathleen Deming ISBN: B0000AVF1G Publisher: McGraw-Hill List Price: $34.95 Amazon.com Price: $23.77 |
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