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1. |  | Title: The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha K. Deming ISBN: 0070779740 Publisher: McGraw-Hill Trade Pub. Date: 01 September, 1998 List Price: $19.95 Amazon.com Price: $13.97 |
| 2. |  | Title: The Big Book of Sales Games by Peggy Carlaw, Vasudha K. Deming ISBN: 0071343369 Publisher: McGraw-Hill Pub. Date: 01 April, 1999 List Price: $21.95 Amazon.com Price: $15.37 |
| 3. |  | Title: Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff by Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann ISBN: 0071388885 Publisher: McGraw-Hill Trade Pub. Date: 24 December, 2002 List Price: $34.95 Amazon.com Price: $23.77 |
| 4. |  | Title: Managing and Motivating Contact Center Employees by Malcom Carlaw, Peggy Carlaw, Vasudha Kathleen Deming ISBN: B0000AVF1G Publisher: McGraw-Hill List Price: $34.95 Amazon.com Price: $23.77 |
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