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1. |  | Title: Taking Care of Business: One Hundred One Ways to Keep Your Customers Back (Without Whining, Groveling or Giving Away the Store) by Ron Zemke, Dick Schaaf ISBN: 0943210070 Publisher: Lakewoods Publications Pub. Date: December, 1998 List Price: $7.95 Amazon.com Price: $7.95 |
| 2. |  | Title: Pursuing Total Quality : One Hundred One Logical Ways to Improve Quality for Your Customers (Without Hiring a Guru, or Spending Thousands) by Dick Schaaf, Margaret Kaeter ISBN: 0943210356 Publisher: Lakewoods Publications Pub. Date: June, 1992 List Price: $14.95 Amazon.com Price: $14.95 |
| 3. |  | Title: Keeping the Edge by Dick Schaaf, Glenn Birney ISBN: 0786110767 Publisher: Blackstone Audiobooks Pub. Date: August, 1997 List Price: $56.95 Amazon.com Price: $56.95 |
| 4. |  | Title: Succeeding With Teams: 101 Tips That Really Work by Richard S. Wellins, Dick Schaaf, Kathy Harper Shomo ISBN: 0943210313 Publisher: Lakewoods Publications Pub. Date: June, 1994 List Price: $14.95 Amazon.com Price: $10.47 |
| 5. |  | Title: The Service Edge: 101 Companies That Profit from Customer Care by Ron Zemke, Dick Schaaf ISBN: 0452264936 Publisher: Plume Pub. Date: October, 1990 List Price: $16.95 Amazon.com Price: $16.95 |
| 6. |  | Title: Business Speak:4000 Business Terms, Buzzwords, Acronyms & Technical Words by Margaret Dick/Keater Schaaf ISBN: 0446363146 Publisher: Warner Books Pub. Date: 01 February, 1994 List Price: $5.99 Amazon.com Price: $5.99 |
| 7. |  | Title: Keeping the Edge: Giving Customers the Service They Demand by Dick Schaaf ISBN: 0452271916 Publisher: Plume Pub. Date: March, 1997 List Price: $13.95 Amazon.com Price: $13.95 |
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