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Cover ImageTitle: Delivering Knock Your Socks Off Service
by Ron Zemke, Kristin Anderson
ISBN: 081440765X
Publisher: AMACOM
Pub. Date: October, 2002
List Price: $18.95
Amazon.com Price: $13.27
2.
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Cover ImageTitle: Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace
by Ron Zemke, Claire Raines, Bob Filipczak
ISBN: 0814404804
Publisher: AMACOM
Pub. Date: January, 2000
List Price: $27.00
Amazon.com Price: $18.90
3.
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Cover ImageTitle: Coaching Knock Your Socks Off Service
by Ron Zemke, Kristin Anderson
ISBN: 0814479359
Publisher: AMACOM
Pub. Date: January, 1997
List Price: $18.95
Amazon.com Price: $13.27
4.
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Cover ImageTitle: Best Practices in Customer Service
by Ron Zemke, John A. Woods, Amacom
ISBN: 0814470289
Publisher: AMACOM
Pub. Date: January, 1999
List Price: $39.95
Amazon.com Price: $27.97
5.
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Cover ImageTitle: Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
by Chip R. Bell, Ron Zemke, John Bush
ISBN: 0814477844
Publisher: AMACOM
Pub. Date: May, 1992
List Price: $17.95
Amazon.com Price: $12.57
6.
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Cover ImageTitle: Knock Your Socks Off Selling
by Jeffrey Gitomer, Ron Zemke
ISBN: 0814470300
Publisher: AMACOM
Pub. Date: 01 May, 1999
List Price: $17.95
Amazon.com Price: $12.57
7.
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Cover ImageTitle: Service Magic: The Art of Amazing Your Customers
by Ron Zemke, Chip R. Bell
ISBN: 0793164672
Publisher: Dearborn Trade Publishing
Pub. Date: May, 2003
List Price: $18.95
Amazon.com Price: $13.27
8.
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Cover ImageTitle: Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
by Kristin Anderson, Ron Zemke
ISBN: 0814478840
Publisher: AMACOM
Pub. Date: October, 1996
List Price: $17.95
Amazon.com Price: $12.57
9.
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Cover ImageTitle: Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
by Ron Zemke, Chip R. Bell, John Bush
ISBN: 081447084X
Publisher: AMACOM
Pub. Date: May, 2000
List Price: $17.95
Amazon.com Price: $12.57
10.
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Cover ImageTitle: Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)
by Thomas K. Connellan, Ron Zemke
ISBN: 0814478247
Publisher: AMACOM
Pub. Date: June, 1993
List Price: $17.95
Amazon.com Price: $12.57
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