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1. |  | Title: Delivering Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 081440765X Publisher: AMACOM Pub. Date: October, 2002 List Price: $18.95 Amazon.com Price: $13.27 |
| 2. |  | Title: Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace by Ron Zemke, Claire Raines, Bob Filipczak ISBN: 0814404804 Publisher: AMACOM Pub. Date: January, 2000 List Price: $27.00 Amazon.com Price: $18.90 |
| 3. |  | Title: Coaching Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 0814479359 Publisher: AMACOM Pub. Date: January, 1997 List Price: $18.95 Amazon.com Price: $13.27 |
| 4. |  | Title: Best Practices in Customer Service by Ron Zemke, John A. Woods, Amacom ISBN: 0814470289 Publisher: AMACOM Pub. Date: January, 1999 List Price: $39.95 Amazon.com Price: $27.97 |
| 5. |  | Title: Managing Knock Your Socks Off Service (Knock Your Socks Off Series) by Chip R. Bell, Ron Zemke, John Bush ISBN: 0814477844 Publisher: AMACOM Pub. Date: May, 1992 List Price: $17.95 Amazon.com Price: $12.57 |
| 6. |  | Title: Knock Your Socks Off Selling by Jeffrey Gitomer, Ron Zemke ISBN: 0814470300 Publisher: AMACOM Pub. Date: 01 May, 1999 List Price: $17.95 Amazon.com Price: $12.57 |
| 7. |  | Title: Service Magic: The Art of Amazing Your Customers by Ron Zemke, Chip R. Bell ISBN: 0793164672 Publisher: Dearborn Trade Publishing Pub. Date: May, 2003 List Price: $18.95 Amazon.com Price: $13.27 |
| 8. |  | Title: Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series) by Kristin Anderson, Ron Zemke ISBN: 0814478840 Publisher: AMACOM Pub. Date: October, 1996 List Price: $17.95 Amazon.com Price: $12.57 |
| 9. |  | Title: Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) by Ron Zemke, Chip R. Bell, John Bush ISBN: 081447084X Publisher: AMACOM Pub. Date: May, 2000 List Price: $17.95 Amazon.com Price: $12.57 |
| 10. |  | Title: Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series) by Thomas K. Connellan, Ron Zemke ISBN: 0814478247 Publisher: AMACOM Pub. Date: June, 1993 List Price: $17.95 Amazon.com Price: $12.57 |
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