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1. |  | Title: Call Center Forecasting and Scheduling : The Best of Call Center Management Review by Gerry Barber, Brad Cleveland, Henry Dortmans, Greg Levin, Gordon Mac Pherson, Ann Smith ISBN: 0965909360 Publisher: Call Center Press Pub. Date: September, 2000 List Price: $16.95 Amazon.com Price: $16.95 |
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