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1. |  | Title: Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment by Brad Cleveland, Julia Mayben, Gordon F., Jr. MacPherson ISBN: 0965909301 Publisher: Call Center Pr Pub. Date: 1999 List Price: $34.95 Amazon.com Price: $34.95 |
| 2. |  | Title: Call Center Recruiting and New Hire Training by Call Center Press, Greg Levin, Mark Craig, Leslie Hansen Harp, Dan Lowe, Julia Mayben, Bette Mock, Anita O'Hara, Wanda Sitzer, Ann Smith ISBN: 0970950705 Publisher: Call Center Press Pub. Date: 01 October, 2001 List Price: $16.95 Amazon.com Price: $11.87 |
| 3. |  | Title: Call Center Management. by Brad Cleveland, Julia Mayben, Günter Greff ISBN: 340919570X Publisher: Dr. Th. Gabler Verlag Pub. Date: 01 August, 1998 |
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