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1. |  | Title: Call Center Recruiting and New Hire Training by Greg Levin, Mark Craig, Dan Lowe, Bette Mock, Anita O'Hara, Laurie Solomom, Ann Smith, Leslie Hansen Harp, Wanda Sitzer, Julia Mayben ISBN: 0970950705 Publisher: Call Center Press Pub. Date: 01 October, 2001 List Price: $16.95 Amazon.com Price: $11.87 |
| 2. |  | Title: Motivating Customer Service Employees: A Hands-On-Guide to Help You Improve Morale, Motivation and Productivity in Your Customer Service Department by Leslie Hansen Harps ISBN: 0915910365 Publisher: The Customer Service Group Pub. Date: 01 January, 1993 List Price: $36.95 Amazon.com Price: $36.95 |
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