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21. |  | Title: The Service Edge: 101 Companies That Profit from Customer Care by Ron Zemke, Dick Schaaf ISBN: 0452264936 Publisher: Plume Pub. Date: October, 1990 List Price: $16.95 Amazon.com Price: $16.95 |
| 22. |  | Title: Service Recovery: Fixing Broken Customers (Management Master Series) by Ron Zemke, William F. Christopher ISBN: 1563271508 Publisher: Productivity Press Pub. Date: September, 1995 List Price: $15.95 Amazon.com Price: $15.95 |
| 23. |  | Title: Designing and Delivering Cost Effective Training by Jack Gordon, Ron Zenke, Ron Zemke, Philip Jones ISBN: 0943210046 Publisher: Lakewoods Publications Pub. Date: January, 1989 List Price: $39.95 Amazon.com Price: $39.95 |
| 24. |  | Title: Management des Umwerfenden Service. by Ron Zemke, Chip R. Bell ISBN: 3593354926 Publisher: Campus Fachbuch Pub. Date: 01 January, 1996 |
| 25. |  | Title: Customer Service Best Practices by Ron Zemke, John A. Woods ISBN: 0874254434 Publisher: Human Resource Development Pr Pub. Date: 01 January, 1998 List Price: $89.95 Amazon.com Price: $89.95 |
| 26. |  | Title: The Corporate Coach by James B. Miller, Paul B. Brown, Ron Zemke ISBN: 0312092628 Publisher: St. Martin's Press Pub. Date: May, 1993 List Price: $21.95 Amazon.com Price: $21.95 |
| 27. |  | Title: Umwerfender Service by Ron Zemke, Kristin Anderson ISBN: B0000C2GMI Publisher: Campus Verlag List Price: $21.00 Amazon.com Price: $21.00 |
| 28. |  | Title: Ahora, Organice Un Servicio 5 Estrellas by Chip R. Bell, Ron Zemke ISBN: 9501514560 Publisher: Vergara Editor S.A. Pub. Date: June, 1995 List Price: $12.60 Amazon.com Price: $12.60 |
| 29. |  | Title: Wahnsinnsverkauf. Methoden, die Ihre Kunden aus den Socken hauen. by Ron Zemke, Jeffrey Gitomer ISBN: 3593364174 Publisher: Campus Fachbuch Pub. Date: 01 January, 1999 |
| 30. |  | Title: Coaching für den umwerfenden Service. by Ron Zemke, Kristin Anderson ISBN: 3593358034 Publisher: Campus Fachbuch Pub. Date: 01 January, 1997 |
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