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11. |  | Title: Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) by Ron Zemke, Chip R. Bell, John Bush ISBN: 081447084X Publisher: AMACOM Pub. Date: May, 2000 List Price: $17.95 Amazon.com Price: $12.57 |
| 12. |  | Title: E-Service: 24 Ways to Keep Your Customers-When the Competition is Just a Click Away by Ron Zemke, Tom Connellan, Thomas K. Connellan ISBN: B0000632VH Publisher: Amacom List Price: $22.50 Amazon.com Price: $15.75 |
| 13. |  | Title: Desafio Generacional by Claire Raines, Ron Zemke ISBN: 9501521591 Publisher: Vergara Editor S.A. Pub. Date: October, 2000 List Price: $17.85 Amazon.com Price: $17.85 |
| 14. |  | Title: Management des Umwerfenden Service. by Ron Zemke, Chip R. Bell ISBN: 3593354926 Publisher: Campus Fachbuch Pub. Date: 01 January, 1996 |
| 15. |  | Title: Service Recovery: Fixing Broken Customers (Management Master Series, 18) by Ron Zemke ISBN: 1563270978 Publisher: Productivity Press Pub. Date: May, 2000 List Price: $12.95 Amazon.com Price: $12.95 |
| 16. |  | Title: Umwerfender Service by Ron Zemke, Kristin Anderson ISBN: B0000C2GMI Publisher: Campus Verlag List Price: $21.00 Amazon.com Price: $21.00 |
| 17. |  | Title: WORKNG W/JERKS CST by Ron Zemke ISBN: 0671658360 Publisher: Sound Ideas Pub. Date: 15 February, 1988 List Price: $12.00 Amazon.com Price: $12.00 |
| 18. |  | Title: Taking Care of Business: One Hundred One Ways to Keep Your Customers Back (Without Whining, Groveling or Giving Away the Store) by Ron Zemke, Dick Schaaf ISBN: 0943210070 Publisher: Lakewoods Publications Pub. Date: December, 1998 List Price: $7.95 Amazon.com Price: $7.95 |
| 19. |  | Title: Customer Service Best Practices by Ron Zemke, John A. Woods ISBN: 0874254434 Publisher: Human Resource Development Pr Pub. Date: 01 January, 1998 List Price: $89.95 Amazon.com Price: $89.95 |
| 20. |  | Title: The Service Edge : 101 Companies That Profit from Customer Care by Ron Zemke ISBN: 0517076284 Publisher: Random House Value Pub Pub. Date: 11 September, 1991 |
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