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1. |  | Title: Call Center Recruiting and New Hire Training by Call Center Press, Greg Levin, Mark Craig, Leslie Hansen Harp, Dan Lowe, Julia Mayben, Bette Mock, Anita O'Hara, Wanda Sitzer, Ann Smith ISBN: 0970950705 Publisher: Call Center Press Pub. Date: 01 October, 2001 List Price: $16.95 Amazon.com Price: $16.95 |
| 2. |  | Title: Motivating Customer Service Employees: A Hands-On-Guide to Help You Improve Morale, Motivation and Productivity in Your Customer Service Department by Leslie Hansen Harps ISBN: 0915910365 Publisher: Alexander Communications Group, Inc. Pub. Date: 01 January, 1993 List Price: $36.95 Amazon.com Price: $36.95 |
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